Customer Service Update: Phone System Upgrade, Increased Scheduling Staff in Process at MN Oncology

Dear Patients,

Serving you is our highest priority. Our goal is to ensure all aspects of your care experience are of the highest standard and as seamless as possible.

We are working to continually improve our service at Minnesota Oncology. On November 9, 2015, we will be transitioning to an updated phone system. At the same time, we are working to expand our scheduling staff. These changes will allow us to continue to provide the high quality service we strive to deliver every day.

We sincerely value your understanding and tolerance given the growing complexity of cancer care for our patients. Scheduling does take time because we schedule many different appointments as well as additional tests, imaging and other procedures for you.  Fitting these additional tests and procedures into our patients’ busy lives requires time and attention to many details. In order to get things correct the first time, we ask for your patience and tolerance for what can become long telephone wait times. Please know that when we are working with you to schedule your appointments, we are focused on YOU, the patient.

Thank you for entrusting us with your care.

Share

Categories

Tags

Recent Posts

#
May 28, 2025

This is the story about the origin of the Angel Foundation. Minnesota Oncology has long supported the Angel Foundation through sponsorships, employee-driven fundraisers, volunteerism, and payroll deduction. But many may not know why our two organizations are so close and how the foundation started.

#
May 19, 2025

Exposure to bacteria may contribute to rising rates of colorectal cancer in young adults. Colorectal cancer has moved from being the fourth leading of cause of cancer related death in both men and women under the age of 50 two decades ago to being number one in men and second in women.

#
May 15, 2025

Spiritual care is a type of support within healthcare that addresses a person's spiritual, existential, and emotional needs, often in times of illness or crisis.