Customer Service Update: Phone System Upgrade, Increased Scheduling Staff in Process at MN Oncology

Dear Patients,

Serving you is our highest priority. Our goal is to ensure all aspects of your care experience are of the highest standard and as seamless as possible.

We are working to continually improve our service at Minnesota Oncology. On November 9, 2015, we will be transitioning to an updated phone system. At the same time, we are working to expand our scheduling staff. These changes will allow us to continue to provide the high quality service we strive to deliver every day.

We sincerely value your understanding and tolerance given the growing complexity of cancer care for our patients. Scheduling does take time because we schedule many different appointments as well as additional tests, imaging and other procedures for you.  Fitting these additional tests and procedures into our patients’ busy lives requires time and attention to many details. In order to get things correct the first time, we ask for your patience and tolerance for what can become long telephone wait times. Please know that when we are working with you to schedule your appointments, we are focused on YOU, the patient.

Thank you for entrusting us with your care.

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